BSNL - PDNC :: Information

BSNL-PDNC :: Information and FAQ

If you wish to register or de-register from our Do Not Disturb Registry, then please send SMS or Call on our toll free number as per the instructions given below :-
By SMS: (Toll Free)
To register (for fully blocked category):: Type: START 0 , Send to: 1909
To register (for partially blocked category):: Type: START <one of the seven category numbers> , Send to: 1909
There are at present 7 preferences to choose from-
Banking/Insurance/Financial Products/Credit Cards-1, Real Estate-2, Education-3, Health-4, Consumer goods and automobiles-5,
Communication/Broadcasting/Entertainment/IT-6, Tourism-7

By Call: (Toll Free)
Subscriber may dial 1909 from his/her BSNL mobile or Land Line.
Please Note: All requests for Do Not Disturb will be updated with National Do Not Disturb Registry. Data Updates with National Do Not Call Registry will be done within 45 days.

Alternatively you may,
Fill our online form for registration. Please click here to fill online form
Call 1909 or click here to view our 24-hour helpline numbers

PDNC :: FAQ

• What is 'Do Not Disturb'?
• What is UCC?
• What is the process for activating / deactivating the DND Service?
• What will happen after registration in DND?
• What if I receive a UCC after registration in DND?
• What is the process for complaint Handling of DND?
• Is the telemarketer penalised on the basis of complaints for calling subscriber registered in NDNC Registry?
• Who are registered and unregistered telemarketers?
• How will I know if any action has being taken on my complaint?
• If a customer is getting a call from telemarketer then how can we help him / her?


What is 'Do Not Disturb'?

Do Not Disturb is a service provided to customers (on receipt of request) to exempt them from receiving Unsolicited Commercial Communication (UCC) from any / all source. Top

What is UCC?

UCC has been defined as a message sent through telecommunications service with the purpose of informing / soliciting or promoting any commercial transaction for which the recipient has asked for. Top

Exceptions to UCC Messages:

• Messages relating to a service under a specific contract between the parties. The exception is however not applicable for promotional messages.
• Messages relating to charities, national campaigns or natural calamities and other issues transmitted on the directions of the Government or agencies authorized by it for the said purpose. Top

What is the process for activating / deactivating the DND Service?

A customer, who does not wish to receive telemarketing calls, can request his / her service provider.
Service provider updates such requests in their Private Do Not Call database and subsequently in the National Do Not Call Registry.
Subscribers can make a Do Not Call requests via Letters, phone, SMS or http://bsnl.in

Short code "1909" (toll free) is dedicated exclusively for registration of subscriber requests on call / SMS. SMS keywords for same are "START DND" for activation and "STOP DND" to "1909".
An activation or deactivation request for DND becomes effective in 45 days from the data of request. Top

What will happen after registration in DND?

Telemarketers are not allowed to call subscribers listed in NDNC Registry, if 45 days from the date of registration are over. Top

What if I receive a UCC after registration in DND

In case a subscriber receives a UCC after expiry of 45 days from the date of his request he may make a complaint to his service provider mentioning the following:-
• Call originating number
• Date and time of call
• Purpose of call eg. Organization name & reason for call – promotion scheme of their product
The complaint should be made within 15 days of receipt of UCC and can be lodged by calling 1909 or a letter. Top

What is the process for complaint Handling of DND?

On receiving the complaint the Service Provider will investigate the same and if the telemarketer is using same network number, necessary action will be taken on him.
In case the telemarketer is using the number of some other operator, then the subscriber's operator will send the same to the other operator for necessary action. Top

Is the telemarketer penalized, basis of complaints, for calling subscriber registered in NDNC Registry?

On receipt a complaint, the Telecom Service Provider of the guilty telemarketer is empowered based on the number of violations to charge a tariff / disconnect the telemarketers services.
Service is disconnected on the first violation for an unregistered telemarketer.
For a registered telemarketers:- tariff of Rs 500 and Rs 1000 respectively is imposed in case of first and second call. For a third violation the telecom resources are liable to be disconnected. Top

Who are registered and unregistered telemarketers?

Telemarketers are required to register with Department of Telecommunication (DOT) through NDNC Registry (one time activity) before tele-calling subscribers.
Once registered the registered telemarketers are required to submit their calling list online to the NDNC registry. This list is scrubbed by excluding the numbers listed in the registry and the scrubbed list will be online transferred back to the telemarketer for making calls.
A telemarketer who does not get his registration done is known as unregistered telemarketer and is prone to harsher penalty as mentioned in point 7 in case of default i.e. calling subscribers listed in NDNC Registry. Top

How will I know if any action has being taken on my complaint?

The Customer's (complainants) Service provider would intimate the customer about the closure of the complaint. This can be through call / SMS / email / letter. Top

If a customer is getting a call from telemarketer, for example then how can we help him / her?

On receipt of a complaint from a Customer (complainant), the process followed is -

• To identify the operator of the guilty telemarketer
• If telemarketer is using it's own service (i.e. same as complaint), the service provider is empowered based on the number of violations to charge a tariff / disconnect the telemarketers service.
• If the telemarketer is identified to be using services of another operator then the complaint would be forwarded to the respective operator who is also empowered based on the number of violations to charge a tariff / disconnect the telemarketer’s services.
• Empowerment is to the tune of -
• Service is disconnected on the first violation for a non-registered telemarketer.
• If a registered telemarketer violates the regulation for third time, the Telecom Service Provider is empowered to disconnect his telephones connections. Top

Abbreviations

UCC : Unsolicited Commercial Communicaton

NDNC : National Do Not Call Registry http://ndncregistry.gov.in

PDNC : Private Do Not Call List

NIC : National Informatics Centre

OSP : Other Service Providers

TSP : Telecom Service Provider.